Frequently Asked Questions

Yes, absolutely. You can call our toll-free number 1-800-588-4673 during our normal business hours (Monday-Friday, 8am to 5pm Central) for a free and confidential assessment. You can also send us a secure message using the form below.Questions or Comments? Send us a message using the form below or call us at 1-800-588-HOPE (4673)
 
We do an assessment over the phone when contact is made for admission. The client should exhibit addiction issues, substance-abuse issues, or a dependence diagnosis. Specific requirements are handled on a case by case basis. These details will be explained thoroughly over the phone with one of our admissions specialists. Questions or Comments?Send us a message using the form below or call us at 1-800-588-HOPE (4673)  

We streamline the admissions process as much as possible when a client is at the critical point of needing treatment.  Here are the steps:

  • Step 1 – Phone Assessment – we want to ensure that the client is appropriate for Shades of Hope and that Shades of Hope is appropriate for the client.  Ideally, the phone assessment is conducted with the client.  However, in the case of an intervention, we will complete the assessment with a family member, referring physician, referring therapist or interventionist.
  • Step 2 – If insurance is involved for payment of services, there must be verification of benefits by our personnel as they apply to Shades of Hope
  • Step 3 – Financial arrangements are finalized
  • Step 4 – Medical stability is established

Questions or Comments? Send us a message using the form below or call us at 1-800-588-HOPE (4673)  

Yes, we accept both male and female clients. Questions or Comments? Send us a message using the form below or call us at 1-800-588-HOPE (4673)